Customer Service Rep
We been taking care of business
The CUSTOMER SERVICE REP is the first point of contact clients make with BlueMoon. The impression given by a BlueMoon CSR could last a lifetime.
Reports To:
Under the direction of the COOs
Job Responsibilities:
Greet prospective clients in a timely and friendly manner.
Understand the ins and outs of all packages and products.
Willingness to learn and ask questions when needed.
Use AirTable to input client information (training provided).
BlueMoon staff communicate regularly using Discord and using this application is a requirement of this position.
Compensation:
5% commission on wedding or party packages up to and including L$8,000
10% commission on wedding and party packages over L$8,000 .
Compensation is paid at the conclusion of events.
Perks:
All Staff of BlueMoon in Good standing for 3 or more consecutive months are permitted to have 1 discounted event a year at BlueMoon. Good standing is both working events regularly and subject to COO approval. Events may not be chosen on the day of a previous engagement or holiday. Wedding and Party Packages are 50% off posted pricing, Dinner Packages are 25% off posted pricing. Wedding packages and dinners are only available to employees for themselves. However, a party may be used if the employee wants to throw one for a friend or family member. It’s required that the employee is also in attendance at the party.
BlueMoon Weddings Employee Profile Guidelines
At BlueMoon Weddings, we encourage employees to express their individuality while maintaining a professional and welcoming presence in Second Life. Your profile should reflect both your personality and your role within our company in a way that aligns with our standards.
To uphold professionalism, we ask that all employees:
Keep profiles presentable and professional, with a friendly description that reflects your role.
Use appropriate images and content, avoiding anything offensive or explicit.
Hide or remove any groups, picks, or images related to sex clubs, violent sexual communities, or graphic depictions of sex or violence.
Use respectful and inclusive language that aligns with BlueMoon Weddings’ values.
While we respect personal expression, maintaining a polished and client-friendly profile helps us create a positive experience for our customers. If you have any questions or need assistance, please reach out to management.
Thank you for representing BlueMoon Weddings with professionalism and care!
